interRAI Service Design

In late 2019, the Ministry of Health and TAS jointly commissioned a service design review to identify and evaluate future opportunities for interRAI Services.

Read the executive summary and the full report below.

Service design report - summary version (PDF)

Service design report - full version (PDF)


The review and implementation

This review sought to:

  1. understand and document the current interRAI service – from establishment through delivery to use of data
  2. identify, quantify and prioritise key opportunities to improve the overall service for consumers and stakeholders.

In undertaking the review, a broad range of stakeholders were consulted – clinicians, care providers, DHBs, academics and professional associations. It found opportunities for service improvements across a range of areas including technology, education and equity.

The report makes ten recommendations across three ‘horizons’, or areas of focus. The Ministry and TAS have accepted all recommendations and work is already under way on implementing recommendations in the areas of technology and education.

Implementation progress

We're focused on implementing the recommendations made in the report.

Recommendation 2: revise governance and decision making

We have completed the work of revising our governance system. The previous interRAI Governance Board has been replaced with the interRAI Leadership Advisory Board and the interRAI Network, which together make up the interRAI governance ecosystem.

More about our governance ecosystem

Recommendation 7a: build culturally appropriate assessment model

Work on building a culturally appropriate assessment model (CAAM) has begun in conjunction with the Ministry of Health and our partners Francis Health. 

More about the CAAM project