Before contacting us, check our Frequently Asked Questions section for the issues users ask us about most often.
interRAI General Enquiries
For interRAI general enquiries, feedback or to book, reschedule or cancel interRAI training.
Ring: 0800 10 80 44, option 3
Email: interRAI@tas.health.nz
interRAI Software Support
For all interRAI Assessment Software (iAS) support including iAS password reset, technical issues, interRAI client-side security certificate issues.
Ring: 0800 10 80 44, option 1
Email: interRAI@tas.health.nz
iL&D and Exams
For interRAI Learning and Development (iL&D) support including iL&D password resets and iL&D exam support.
Ring: 0800 10 80 44, option 2
Email: interRAI@tas.health.nz
Ask an Educator
For help with coding an assessment correctly, for help answering exam questions or requesting an extension for annual exams.
Ring: 0800 10 80 44, option 4
Self-help
To save you picking up the phone, you can fix some issues yourself.
Your IT Provider
Your own IT provider can help you with:
- Internet connections
- Computer hardware
- interRAI Assessment Software Mobile App
- Client-side certificate installation or replacement.
interRAI Software Helpdesk
- Locked accounts
- System performance
- Check-in check-out support
- Adding GPs
- Client-side certificates.
interRAI Services Support Team
Call 0800 10 80 44 and choose option 3
Or email interRAI@tas.health.nz
The team can help you with:
- Training information and bookings
- User access forms
- Facility bed and name changes
- Analytics setup and training.
District NASC
Your local NASC team can assist you with client file transfers.
Our dedicated team of interRAI data analysts are available to answer your questions about our data and how it can be used. You can email them at interRAI.data@tewhatuora.govt.nz
You can also visit our data, research and reporting section for more information.