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Can we help?

Before you contact us, check our Frequently Asked Questions section for the issues users ask us about most often such as password resets.

interRAI
Ring: 0800 10 80 44, option 1
Email: interRAI@tas.health.nz

interRAI software support
Ring: 0800 10 80 44, option 3
Email: interRAI.servicedesk@cdhb.health.nz

Who should I talk to?

Self-help

To save you picking up the phone, you can fix some issues yourself.

Password resets

Frequently asked questions

Your IT provider

Your own IT provider can help you with:

  • Internet connections
  • computer hardware
  • Check-In Check-Out installation (Momentum mobile)
  • Client-side certificate installation or replacement.

interRAI Software helpdesk

  • Locked accounts
  • System performance
  • Check-in check-out support
  • Adding GPs
  • Client-side certificates.

interRAI Services Support Team

Call on 0800 10 80 44 and choose option 2
Or, email interRAI@tas.health.nz

The team can help you with:

  • Training information and bookings
  • User access forms
  • Facility bed and name changes
  • Analytics setup and training.

DHB NASC

Your local NASC team can assist you with DHB file transfers.

Adrienne Perry, Manager Customer Communications

Our media service is for journalists only.

Phone: 027 419 6276

Email: adrienne.perry@tas.health.nz

Our dedicated team of interRAI data analysts are available to answer your questions about our data and how it can be used. You can email them at:

interRAI.Data@tas.health.nz

You can also visit our data, research and reporting section for more information.