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Service design report published
post it 1275586 1920

In late 2019, the Ministry of Health and TAS jointly commissioned Tenzing Ltd to undertake a service design review to identify and evaluate future opportunities for interRAI Services.

This review sought to:

  1. Understand and document the current interRAI service – from establishment through delivery to use of data
  2. Identify, quantify and prioritise key opportunities to improve the overall service for consumers and stakeholders.

In undertaking the review, Tenzing talked to a broad range of stakeholders – clinicians, care providers, DHBs, academics and professional associations. It found opportunities for service improvements across a range of areas including technology, education and equity.

The report makes ten recommendations across three ‘horizons’, or areas of focus. The Ministry and TAS have accepted all recommendations and work is already under way on implementing recommendations in the areas of technology and education.

Read the executive summary and the full report below.

Service design report - summary version (PDF)

Service design report - full version (PDF)

Please note, commercially sensitive cost information has been removed from the report.