Momentum unhandled exception error
Recently some users have been struggling with a frustrating error in Momentum. This small number of users are seeing the message 'unhandled exception error' before being logged out of the system.
We acknowledge the stress and inconvenience this error has caused. Fortunately, we have investigated and found the source of the issue - a piece of server software that has been functioning incorrectly - and we have now rolled out a fix. As the disruption to some users has been significant, we are closely monitoring the system to make sure the issue does not reoccur.
We have also created a specialist team within our interRAI software support helpdesk staff at Canterbury DHB, so that if you contact the helpdesk on 0800 10 80 44 and select option 1, you can be put through to the experts on the issue straight away.