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Frequently asked questions

How do I request interRAI data?

Please fill in a request form. You can find this on our requesting data page.

For all our information on coding for different conditions and situations, go to our coding help section.

 

This site can't be reached

If you see the message 'this site can't be reached' when you visit Momentum to log in, your client-side certificate needs to be updated. Please contact our service desk.
Ring: 0800 10 80 44, option 1
Email: interRAI.servicedesk@cdhb.health.nz

Are your methodology exams up to date?

If you haven't completed your methodology exams when required, your Momentum access will be changed to read-only, as you're no longer a certified interRAI assessor. The education and support team can help you resolve this. Call or email them on:

Phone: 0800 10 80 44, option 2
Email: interRAI@tas.health.nz

Outages and other issues

All Momentum outages are posted on our homepage, please check there first. If nothing is posted and Momentum is not working as expected, please contact the service desk on:

Phone: 0800 10 80 44, option 1
Email: interRAI.servicedesk@cdhb.health.nz

Momentum passwords

If you've forgotten your Momentum password, you can reset it yourself.

How to reset your password

Still having trouble? Our software service desk can help.

Ring: 0800 10 80 44 or 03 378 6555
Email: interRAI.servicedesk@cdhb.health.nz

Relias passwords

If you've forgotten your Relias password, you can reset it yourself. Just follow the instructions on the login page.

Still having trouble? Our support team can help.

Ring: 0800 10 80 44
Email: interRAI@tas.health.nz

Connex passwords

If you've forgotten your Connex password, you can reset it yourself. Just follow the instructions on the login page.

What are my security questions? How do I change them?

Security questions help us confirm your identity when logging into Momentum. It's a good idea to check these regularly in case you forget your password.

  • To change your questions, first log in to Momentum.
  • Go to the Resident Management or Client Management module
  • Next, go to the User Preferences menu. This menu can be found on the Client Search or Resident Search screens once you have logged in and have clicked on either the Resident Management or the Client Management module
  • Click on My Security Questions.

Once you have completed your interRAI training, you must complete steps annually to maintain your competency.

Visit our maintaining competency page for details on what you need to do.

Maintaining competency

Computer or internet problems can be resolved by your IT department or provider.

How do I prepare for my training?

Visit our prepare for your training page. If you are learning by distance, you'll need to complete your paperwork and your pre-course requirements in plenty of time.

Which manuals do I need?

All aged residential care facilities and home care providers have been issued with a full set of interRAI manuals. If you need replacements, please talk to our support team.

Ring: 0800 10 80 44, option 3
Email: interRAI@tas.health.nz